We want you to be happy with your new purchase. Please review your item(s) upon delivery. If there is an issue with your order, contact us immediately via phone or email upon receipt. If you receive a damaged, defective, or incorrect item, we’ll make it right.
Madison jay purchases: 234-9012-215-2280 or sales@madisonjayng.com
All sales are otherwise final and we exercise a strict no refunds and no exchange policy
What if I need to cancel my order?
We can accept cancellation of your order for items that have not yet shipped or are on backorder. In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible.
If you order by credit card, your card will be charged as each item is shipped.
Custom and special orders items cannot be cancelled.
Risk of Loss
All purchased items are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If your order is placed with a purchase order, the shipping terms of FOB shipping dock will supersede any shipping terms in your purchase order.
